FAQ - FREQUENTLY ASKED QUESTIONS

Registering an Account and General Questions

Do I need to register before bidding?

Do I need a credit card to register or bid?

What is exfactoryauctions.com’s (EXFA) privacy policy regarding information in my account?

How do I change my email address or other information in my account?

How do I sell my excess equipment through EXFA?

Settings

What screen resolution should I use to best view your site?

What web browser works best with your site?

What time is the auction clock set to?

Bidding

What are EXFA’s Terms and Conditions?

How do I bid?

Can I bid on the phone?

What is My Auction Watch?

Can I buy an item before the auction begins?

What is a Reserve?

What is a Proxy Bid?

How do proxy bids work with an auction that has a reserve?

Why was my last bid not accepted?

Why is my bid exceeded immediately?

Can I cancel/retract my bid?

How does Overtime work?

Why does the Closing Time change near the auction end?

Items for Bid

Is there more information about the equipment?

Can I speak to someone about the machine?

Can I inspect the equipment?

Is there a warranty on the equipment?

Winning Bids

How do I know if I won?

Is there a Buyer’s Premium?

Is there sales tax on my purchase?

How do I make payment for a purchase?

Shipping

How do I get my machine shipped?

How soon do I need to pick-up the machine?

Who can I call to rig my machine?

Registering an Account and General Questions

Do I need to register before bidding?

Yes, you need to click on the Register link in the upper right corner of the homepage to create your account. You may want to click on the Help tab on any page for complete step-by-step directions from registering to bidding and a glossary of terms. If you already have an account with EX-FACTORY INC. (exfactory.com), the same user name (email address) and password will work on the exfactoryauctions.com site.

Do I need a credit card to register or bid?

No, as a matter of fact, credit cards are not accepted. Payment for winning bids must be made by certified/cashier’s check or via wire/bank transfer.

What is Exfactoryauctions.com’s (EXFA) privacy policy regarding information in my account?

EXFA will not release any of your account information, including your email address, to any outside party. For details, please see the Privacy Policy link at the bottom of the homepage or click here.

How do I sell my excess equipment on EXFA?

Please send an email to gary@exfactoryauctions.com or fax 704-841-1200 detailing the equipment you want to sell. Current photos of the equipment must be provided either by mail or .jpg photo files by email. We can also help you establish a reserve price and make suggestions to promote a successful sale.